FAQs
Hey! Have something to ask? Checkout some of the Frequently Asked Questions
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FOR CUSTOMERS
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- How do I create an account as a customer on Digital Product’s Hub?
To create an account as a customer, click on the “Register” button on the homepage or menu button. Fill in the required information and follow the prompts to complete the registration process.
- What types of digital products can I find on Digital Product’s Hub?
Digital Product’s Hub offers a wide range of Digital products like E-Books, Softwares, Printables, Digital bundles, WordPress Products, Online Video Courses and many more. Explore our diverse categories to find the digital products that suit your needs.
- Can I trust the safety of your products?
Rest assured, we prioritize safety. Prior to adding any products to our site, we conduct thorough scans to ensure their security. Therefore, all the products listed on our site are absolutely safe to use.
- How do I make a purchase?
Making a purchase is simple. Browse through the available digital products, select the one you want, and click on the “Buy Now” or “Add to Cart” button. Follow the instructions to complete the payment process, and once the transaction is successful, you can download or access the purchased digital product.
- How frequently do you release updates for your products?
We typically introduce new products on a daily basis and regularly publish updated versions of our existing products. However, it’s important to note that we do not update products immediately and cannot guarantee that the latest version of each product will be available.
- Why are the prices of these WordPress products so affordable?
We are able to offer these products at lower prices because we acquire agency licenses, which grant us the right to sell them to multiple individuals. Our aim is to make them accessible to everyone. Additionally, we source these products directly from the original and trusted providers, ensuring their authenticity and quality.
- What should I do if I get an “style.css missing” error while uploading themes?
Sometimes, when you’re new to installing WordPress themes, you might encounter an error message saying “Broken theme and/or stylesheets missing” when trying to upload or activate the theme. This happens because the theme package you downloaded contains extra files like documentation and licenses. To fix this, all you need to do is unzip the theme package you downloaded from GPL Tips and upload the file called “themename.zip” (where “themename” is the actual name of the theme).
- What payment methods are accepted on Digital Product’s Hub?
We accept various payment methods, including major credit cards, debit cards, and digital payment platforms like PhonePe, PayPal, Stripe, Razorpay. The available payment options will be displayed during the checkout process.
- Can I get a refund for a digital product?
- Non-tangible irrevocable goods (“Digital products”)
- We do not issue refunds for non-tangible irrevocable goods (“digital products”) once the order is confirmed and the product is sent.
- How can I contact customer support?
If you have any questions, concerns, or need assistance, you can reach out to our customer support team by emailing support@digitalproductshub.com We are here to help and will respond to your inquiry as soon as possible.
- Is my personal information secure on Digital Product’s Hub?
Yes, we take the security and privacy of your personal information seriously. We employ industry-standard security measures to protect your data. Please refer to our Privacy Policy for more details on how we handle and safeguard your information.
- Can I leave reviews or feedback for digital products?
Yes, we encourage customers to leave reviews and feedback for digital products they have purchased. Your reviews can help other users make informed decisions and provide valuable feedback to us.
- How can I update or manage my account information?
To update or manage your account information, log in to your account and navigate to your account settings. From there, you can edit your profile, update your payment information, and make any necessary changes.
- How do I download the digital products I’ve purchased?
After completing the purchase, you will receive a confirmation email, & you can access your purchased products by logging into your account and navigating to the “Download” section in your dashboard.
- Can I share the digital products I’ve purchased with others?
No, the digital products are intended for personal use only. Sharing, distributing, or reselling the purchased digital products without the explicit permission of the seller is prohibited and may infringe upon copyright laws.
- What file formats are the digital products available in?
The file formats of the digital products may vary depending on the type of product. Common file formats include ZIP, PDF, MP3, PNG, PSD, and more. The specific file format will be indicated in the product description.
- Are there any restrictions on using the purchased digital products?
The usage rights and restrictions for the purchased digital products may vary. Some products may have specific licensing terms or limitations. It is important to review the product description for any usage restrictions.
- What happens if I encounter technical issues with a purchased digital product?
If you experience technical difficulties with a purchased digital product, please reach out to our support team for assistance. They will work with you to resolve the issue or provide a suitable solution.
- Can my account be suspended without any warning? What could lead to the suspension of my account?
Please be aware that if any fraudulent activity is detected on your account, we reserve the right to suspend it without prior notice. For any sales inquiries or to address any issues, please contact us at the following email address: contact@digitalproductshub.com
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FOR COMMISSION BASED SALESPERSONS/AFFILIATES
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- What is the “commission based sales program” on Digital Product’s Hub?
The “commission based sales program” allows individuals to join Digital Product’s Hub as “commission based salesperson/affiliate marketers” and earn commissions by promoting and driving sales for digital products/services listed on the platform.
- How can I become an commission based salesperson/affiliate marketer on Digital Product’s Hub?
To become an “commission based salesperson/affiliate marketer”, you can sign up for the affiliate program on our website. Click on the “Become an Affiliate” Button on Homepage. Fill out the registration form, agree to the terms and conditions, and wait for approval from our team.
- Are there any fees to join the “commission based sales program/affiliate program”?
No, joining the commission based sales program/affiliate program on Digital Product’s Hub is free of charge. There are no registration or membership fees.
- How does the “commission based sales program/affiliate program” work?
As an “commission based salesperson/affiliate marketer”, you will receive a unique referral link that you can share with your customers. When someone clicks on your referral link and makes a purchase, you earn a commission based on the sale.
- How much commission can I earn as an “commission based salesperson/affiliate marketer”?
You will earn flat 25% commission on each successful sale.
- When do I get paid for my sales/affiliate commissions?
Sales/affiliate commissions are paid out thrice a month, specifically on the 10th, 20th and the last day of each month. For the initial payout, it is essential to achieve a minimum of 10 successful sales. Please be aware that if the 10th, 20th or the last day of the month coincides with a bank holiday or national holiday, the payout will be processed on the next working day. After the designated payout date, please allow for a processing period of approximately 3 to 7 business days for the payment to be completed and reflected in your account.
- How do I receive my sales/affiliate commissions?
Sales/affiliate commissions are typically paid out through Bank Transfer. Make sure to provide accurate and up-to-date payment details in your affiliate account.