Refund and Replace Policy
Effective Date: [1 August 2023]
FOR DIGITAL PRODUCTS CUSTOMERS (DOWNLOADABLE PRODUCTS CUSTOMERS) :
Thank you for shopping at www.digitalproductshub.com
- Non-tangible irrevocable goods (“Digital products”)
- We do not issue refunds for non-tangible irrevocable goods (“digital products”) once the order is confirmed and the product is sent.
FOR WORDPRESS WEBSITE CUSTOMERS:
Thank you for choosing Digital Products Hub for your website needs. We value your trust in our services. Below, we outline our Refund Policy:
- No Refunds: We do not offer refunds for any of our services, regardless of the circumstances. This policy applies to all our offerings, including website design, development, and any associated services.
- Content Responsibility: Clients are responsible for providing accurate and complete information, including text, images, and other content, required for their website project. Digital Products Hub is not responsible for errors, omissions, or issues arising from incorrect or incomplete information provided by the client.
- Revision Policy: We understand the importance of meeting your requirements. To ensure client satisfaction, we offer one revision opportunity for your project. Additional revisions may be subject to extra charges. Please communicate your revision requests clearly to expedite the process.
By engaging with Digital Products Hub’s services, you acknowledge and accept our Refund Policy. We encourage you to review your order carefully and communicate your preferences and requirements clearly during the project’s development.
FOR WORDPRESS PLUGINS & THEMES BUYERS:
Thank you for shopping at Digital Product’s Hub. We want to ensure your complete satisfaction with your purchase. This refund policy outlines the terms and conditions for refunds on specific products sold on our website.
If you encounter any issues with the functionality of a purchased WordPress theme or plugin, we will be happy to provide a refund. However, certain conditions must be met:
- Refund Request: To be eligible for a refund, you must submit your request within 5 days from the date of purchase of the product. After this period, we are unable to process any refund requests.
- Contact Us: To initiate a refund, please contact our customer support team at firstname.lastname@example.org with your order details and a description of the issue you encountered. Our team will review your request and respond to you as soon as possible.
- Refund Method: Upon approval of your refund request, we will provide you with a coupon code equivalent to the price of the purchased product. This coupon code can be used to purchase any other product available on digitalproductshub.com.
- Eligibility: Refunds will only be granted for WordPress themes and plugins that are not functioning as advertised or are incompatible with your WordPress environment. We reserve the right to refuse a refund if we determine that the product is working as intended or if it was misused.
- Non-Refundable Products: Please note that refunds do not apply to Any of Our Membership plans or Products.
- Non-Transferable: Refunds are non-transferable and can only be redeemed by the original purchaser.
- Abusive Requests: We value our customers’ satisfaction; however, we reserve the right to reject refund requests if we detect abusive or fraudulent behavior.
Contact Us: If you have any questions or concerns regarding our refund policy, please contact us at: email@example.com
We are committed to providing excellent customer service and will assist you promptly.
Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.